Hello — this is Nathan.

Currently working at Hyperline — the end-to-end billing software.

(Click on each experience to learn more)

6-month internship based out of Amsterdam (remote + onsite), joining the Sales & Delivery Programs team. Working with Product stakeholders from the U.S., missions were focused on the EMEA region and involved:

• Process mapping in preparation of the Berlin GigaFactory & Model Y release
• Upgrading internal tools with new features to better service the sales & delivery people in Tesla stores
• Customer-facing improvements, e.g. transition the online ordering process to a more self-served experience
• On-the-ground support (operations + logistics) during end of quarter delivery rushes

6-month internship based out of Amsterdam (remote + onsite), joining the Courier Growth vertical of the Eats business. Missions were focused on the EMEA region and involved:

• Launching webshops for courier bags in Kenya, South Africa & Italy (RFP draft; vendor selection; website implementation; continuous monitoring)
• Building resilient, user-friendly dashboards to monitor key metrics at EMEA level (Google Sheets + SQL)
• Providing support to local teams for their day-to-day operations (workflow automation, stakeholder alignment…)

3-month internship in Paris, joining the Business Operations team of a fast-growing FinTech (~100 people in 2019). Missions involved:

• Creating internal training material, from product knowledge to financial workshops, to support the sales & customer success team in defending the company's proposition value
• Building an entire knowledge base from scratch (Notion) and defining guidelines for information sharing & creation
• Improving the onboarding processes to prepare for the launch of foreign offices
• Revamping our internal communications channels and further tailor our Slack workspace with plugins & extensions

Collaboration with the neobank N26 to promote their services on my university campus. Missions involved:

• Raising awareness about the brand, through on-site events and peer referrals
• HQ teams back-and-forth communications to provide on-the-ground insights along with other ambassadors
• Supporting the French team in planning N26’s presence to media & startup gatherings (e.g. "Salon des Entrepreneurs" in Paris)

First experience in a startup, back in April 2016 for a duration of two weeks. Though the internship was mostly about obseving the ins-and-outs, I took on a few missions such as:

• Establishing a list of bloggers and social media personalities for future partnerships/collaborations
• Drafting ideas for an internal marketplace of maps to follow (released a few years later!), and contributing to design mockups

I’m not overly active on social media, but I do have accounts over there. I post a few shots out of my Fujifilm X-T3 on Instagram, mostly lurk on Twitter, and share the occasional professional updates on LinkedIn.